eComms

Customise your eComms experience

About eComms

One telecommunications partner to connect it all

eComms is a Melbourne-based telecommunications provider of Australia-wide internet, phone systems, voice technology, and cloud services. It’s our mission to set the bar higher, proving that there’s a better way for enterprises to get connected and stay supported.

Technical

What we do

Powering Australian business

For over 20 years, we’ve been supporting, advising and enabling businesses so they can soar. eComms proudly backs Australia’s SMBEs with a full suite of customised telecommunications technology.

Unified phone, data and voice technology

We’re one of the few Australian telco providers that combine data/internet solutions, phone systems, voice technology and cloud services, allowing you to consolidate all your business communications tech with a single trusted partner.

Duty-bound to a resilient network

We take network resilience seriously. Our network is faster, more flexible and more trustworthy than most. We’re connected to every Tier 1 carrier in the country to provide our customers with the best options Australia-wide. We’re also one of the only Australian telecommunications providers with our own globally connected Next Generation Network – secure and bulletproof.

Service

How we do it

You talk,
we listen

We get to know every business we partner with, building a trusted relationship so we can play a part in driving efficiency and profitability. We take a holistic view of telecommunications technology because overarching network architecture and design are what we do best.

Here
for you

We offer customer-focused experiences from award-winning end-to-end project management, round-the-clock customer support to expert business advice; we’re here for our customers all day, every day.

What we promise
– we deliver

Our network operations centre, engineers, service, and technical teams are in Melbourne and on standby 24/7. We’re here to help – whenever you need us – and we don’t rest until your issue is 100% resolved.

One Stop Shop

Why we do it

A higher standard

It’s time to demand more from telecommunications providers. The endless finger-pointing and inexcusable downtime needs to stop. Australian businesses are the most vital part of our nation’s economy, and we’re here to make sure you get the support and service you deserve.

People are our business

Technology may be our skill, but relationships are our genuine business. We know our customers just as well as we know our teams. When people join us, they like to stay – for a long time – which means we have a wealth of knowledge and experience that is unmatched.

Keep in touch

We do our job so you can get on with yours. We keep our eyes firmly on emerging technology, developments and new trends in data, voice and phone – so you can too. Sign up to stay in touch, receive product news, read customer success stories and hear about the latest in telecommunications tech.

Customer stories

Discover our MPLS networks in action

Don’t just take it from us, hear what our customers have to say about our MPLS Network services.

High calibre team

Be part of the best team

We’re telco natives, having each worked in the industry for many years and for some of the largest providers in the country. We’re pioneers in the wholesale aggregation market, offering our clients the widest range of products and services.
Our company motto is “Be the best you can” and we strive to make this a reality for both our staff and partners every day.

Financial model

Ongoing recurring revenue

Our model is entirely simple: you sell to your customers and we provide all the complex back-end systems, wholesale arrangements, billing, customer service, help desk and account management.
After a once-off setup fee, all we charge is a small, flat monthly management fee. That’s it. Fair and simple. No complicated terms, no sales targets, no worrying about pressures or termination threats. You bill at whatever pace and rate you like.

It’s all about the people

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Products and services

Phone
System

Voice/
SIP

Data/
Internet

Managed router

Cloud based firewall

Managed services

Need support?

Phone, data and voice tech that’s fit for today – with tomorrow in mind.