eComms

Customise your eComms experience
Contact

Phone services

Contact Centre Solutions

Transform your customer engagement

Powered by leading Mitel contact centre solutions, eComms delivers small, medium and enterprise-grade customer contact platforms. We are experts in designing, deploying and supporting Mitel’s MiContact Centre portfolio to help streamline your business operations, improve communications and add flexibility to your customer engagement.
Let’s talk contact centre

Product Features

Invest in your customer experience

Contact centre solutions are a must in today’s complex working world. Whether you have a small help desk or a large-scale, multi-site enterprise, a sophisticated, customised call centre solution can completely change your business.
Help your team help your customers
Queue management
Integrated workforce tools
Call recording
Forecasting and reporting tools
Call tracking
Omni-channel customer experience
Voice and multimedia routing

A better way to engage with your customers

  • Integrate business processes
  • Enable a remote or hybrid workforce
  • Control costs
  • Ensure business continuity
  • Switch from in-office to remote seamlessly
  • Improve customer communications
  • Streamline your business operations
  • Integrate with existing infrastructure
  • Flexible capabilities for future growth
  • Meet compliance and protect against litigation
  • Enhanced reliability
  • Ensure business continuity during unforeseen circumstances
  • Flexible deployment options

Contact Center Options

Best-in-class communication platforms

eComms is a partner and provider of Mitel’s Contact Centre portfolio. We tailor simple, unified business communication platforms that are feature-rich, reliable and leading-edge.
Mitel Contact Centre options

MiContact Centre Business

Cloud-ready solution with omnichannel customer experience management

MiVoice Contact Centre

Multi-modal communications to meet your customers where they are

MiContact Centre Enterprise

All-in-one interaction management platform that goes beyond voice-only

Mitel Workforce Optimisation

Tools and apps to integrate analytics, quality management, performance management and more

MiContact Centre Outbound

Power your outbound team with a cutting-edge platform for proactive outbound engagement

We’ll deliver everything you need to completely transform your customer engagement – go from simply answering a call to producing sophisticated omnichannel customer journeys.
Cloud Services IaaS, Cloud servers, firewalls, backup & hosting...

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Data/Internet PBX, PSTN, SIP, VoIP, ISDN & Inbound solutions...

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Voice/SIP nbn™​, ADSL, SHDSL, Fibre Ethernet, Wireless, MPLS & SD-WAN...

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One Partner

Unify your business communications technology

We’re one of the few Australian telecommunications partners that can unify your communications technology. We’ll merge your call centre phone system, data/internet and voice/SIP solutions under one provider to enhance and optimise your business today.

A better way to connect

When you combine phone, data and voice technology, you no longer need to deal with avoidable downtime and a raft of finger-pointing or excuse-making from multiple providers.
With eComms, we’ll have greater control and deeper access over your whole business communications ecosystem, so we can get to the bottom of your problems faster – keeping you online and connected more reliably.

Supercharged customer contact

We’ll design a tailored contact centre that can be deployed with either new or existing infrastructure. Our advanced, market-leading customer technology solutions are crafted for short-term efficiency and functionality gains and long-term business sustainability.
  • Act on real-time customer intelligence
  • Free up your IT department
  • Optimise resources
  • Improve performance
  • Enhance your customer experience
  • Improve first-contact resolution
  • Flexible deployment options
  • All-in-one simplicity
  • Enable a mobile workforce
  • Improve efficiency
  • Increase productivity
  • Mitigate risks
  • Empower employees
  • Become more agile
  • Scalability and resiliency
  • Integrate business processes
Not sure where to start? Get in touch, and we’ll talk you through our contact centre solutions, then design the best tech fit available for your phone, voice and internet.
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Your Experience

Confident customer support

Need support? Our customer support team and technicians are mainly located in Melbourne and are ready and waiting to talk, help, advise and guide you to get the most out of your contact centre solution.

Why eComms

Your partner for enhanced customer experiences

We’ve been helping Australian businesses connect smarter and go further for over two decades. Our knowledge, skill and experience in integrated contact centre solutions are enhanced by our unified approach to telecommunications. With voice, phone, data and cloud services at our fingertips, and a reliable Next Generation Network, you won’t find a better partner for your business communications.

More about eComms

Customer Stories

Hear from our customers – big and small

Contact centre solutions aren’t just for big business. Discover how our unified business communication technology has helped Australian businesses of all sizes – small, medium and large.

“Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.”

“Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.”

“Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged.”

Case studies

Need support?

Phone, data and voice tech that’s fit for today – with tomorrow in mind.

Let's talk