eComms manages your phone systems, internet connectivity, network security and contact centre from a single platform, backed by our own Next Generation Network and a Melbourne team with 20 years in the industry. No finger-pointing between providers. One team, one bill, one point of accountability.
Finding a single Australian provider that handles your phone system, internet connection, network security, and contact centre without subcontracting any part to another company is harder than it should be. eComms is that provider. We run our own Next Generation Network, operate our Network Operations Centre in Melbourne, and hold direct carrier relationships with every Tier 1 provider in Australia. When something needs attention, you call one number and one team owns the outcome from start to finish.
From business phone systems and SIP trunking to omnichannel contact
centres and 1300 numbers.
Mitel MiVoice Business, 3CX and Microsoft Teams for businesses of every size. On-premise, cloud-hosted or hybrid.
Mitel MiContact Centre for omnichannel customer service: voice, email, webchat, AI, and call recording.
Replace your PSTN lines with carrier-grade SIP. eComms handles the migration, porting, and ongoing management.
Inbound numbers with smart routing, real-time reporting, and full management from one portal.
eComms runs its own Next Generation Network, connected directly to all five Tier 1 carriers in Australia. Your voice calls, internet traffic, and security telemetry travel on the same private infrastructure, managed by the same team. That is not possible when you split services across providers.
When your phone system and your internet are with different providers, a call quality problem becomes a game of blame-shifting. eComms manages both, so when something needs fixing we do not wait for another provider’s ticket queue to move. We own the problem and we resolve it.
Most resellers deliver the product and walk away. eComms designs, deploys and manages every service on an ongoing basis from our Melbourne NOC. Monitoring, patching, configuration changes, and fault response are all included. You call one number and we own the outcome.
eComms does not sell packages off a shelf. Every engagement starts with your sites, your call volumes, your security requirements, and your budget. The solution is built around your business, not the product that is easiest for us to deploy.
From business phone systems and SIP trunking to omnichannel contact centres and 1300 numbers.
Thousands of Businesses Across Australia Trust eComms to Keep Them Connected
eComms works with businesses across healthcare, legal, financial services, hospitality, government, and retail. Every sector has specific communications and network requirements. Our team understands them.
Reduce patient wait times with intelligent call routing and Mitel MiContact Centre.
Deliver secure, compliant communications with enterprise-grade cybersecurity.
Keep guests connected with always-on communications and reliable network performance.
Support secure public service delivery with resilient communications and managed security.
Improve store connectivity and customer response times with intelligent network management.
Answers to common questions about our managed phone systems, connectivity solutions, carrier network, and ongoing support services.
eComms is an Australian managed communications provider that delivers business phone systems, internet connectivity, network security, and contact centre solutions from a single team. We manage the design, deployment, and day-to-day operation of every service we provide, which means one provider, one support number, and one point of accountability when something needs attention. eComms is based in Melbourne and services businesses across Australia.
eComms operates its own Next Generation Network, holds direct connections to all five Tier 1 carriers in Australia, including Telstra, Optus, AAPT, TPG, and Vocus, and supplies SIP trunking, inbound numbers, internet connectivity, and voice services. That makes us a carrier-connected provider. We are also a managed service provider, meaning we design and manage the full environment rather than simply supplying a connection. Most clients deal with us as a single provider for both the service and the management layer on top of it.
A reseller buys a product from a vendor and sells it to you. Their involvement typically ends at installation. eComms designs the solution, deploys it, and then manages it on an ongoing basis through our Melbourne NOC. That includes 24/7 monitoring, proactive patching, configuration changes, fault response, and regular reporting. When something breaks, eComms owns the fix regardless of which layer the issue is on: network, platform, or carrier. There is one number to call and one team to hold accountable.
Yes. eComms delivers voice and data solutions across Australia, with infrastructure in every major capital city and direct connections to all Tier 1 carriers nationally. Our team is Melbourne-based, but we manage phone systems, SIP trunking, internet connections, and network security for clients in Sydney, Brisbane, Perth, Adelaide, and regional locations. Most ongoing support is delivered remotely from our Melbourne NOC, with on-site visits for installations and project work where the site requires it.
eComms is an authorised partner for Mitel, 3CX, and Microsoft Teams. Mitel MiVoice Business suits enterprise and mid-market organisations with complex call routing and contact centre requirements. 3CX is a more flexible and lower-cost platform for growing businesses. Microsoft Teams Direct Routing is the right path for Microsoft 365 businesses that want to consolidate phone calls into Teams. eComms advises on the right platform based on your seat count, number of sites, and budget rather than recommending a single product regardless of the environment.
Getting a 1300 or 1800 number set up with smart routing is straightforward when the provider manages the whole process. eComms handles the provisioning, configures the routing, and manages the number on an ongoing basis. If you already have a number you want to port across, we manage that too. Get a quote today or call our team to discuss what the right setup looks like for your business.
Email our team: sales@ecomms.com.au