Customise your eComms experience

Telecommunications service transformation

Improved telecommunications, better business

eComms will help your business grow, change and thrive. We have over 20 years of deep, real-world experience delivering integrated telecommunications service transformation and we use our business know-how for consulting, advising, project management, implementation and customer support. We’re distinctly different to other telcos because we don’t just know communication technology, we know Australian business.

Our Services

End-to-end service transformation

It begins with consulting and advisory

We’re genuinely invested in building long-lasting, collaborative relationships, which is why we’ll be standing beside you during every step of your service transformation project.

Whether it’s a transition to a cloud-based telephone system, porting telephone numbers, setting up a contact center, enabling a hybrid workforce or resolving a tech issue – we’ll be there from the initial planning right through to post-implementation service.

To ensure your solution is fit for purpose, our highly experienced consulting and advisory professionals kick-off by analysing your business requirements, expenses, IT and business strategies so we can recommend a realistic forward roadmap.

We are





Service transformation actualised

Our award-winning project management team, and our consultants will work with you to plan a solid and sensible project. Driving the project forward, we set out your desired outcomes for the service transformation as the blueprint, and then systematically deliver as promised.

Our project management team will:

Develop a project plan and reporting framework, providing regular touch points to keep you up to date on progress

Design your solution from the outset, and show you exactly what the end state will look like for your service

Take you along the journey of transformation, including end-point support, with methodical system testing and end-user training

Achieving customer success

Once the service transformation solution is implemented, our Service Desk will be your single point of contact. We’ll triage and escalate your faults, coordinate changes, handle procurement including repairs, schedule minor hardware installations, manage your billing, and support your team whatever they need.

Through our operational model we will:

Strive to achieve high levels of customer satisfaction

Collaborate with you and work on feedback – your success is our success.

Your Experience

Our team is part of your team

Think of us as an extension of your in-house tech team for your next technology project.

You might think that what you need is a new phone system, but we’ll help you assess whether you need to bring-in new features, shift to cloud hosting for resiliency or deploy a new secure connection into the office. We’re 100% focused on making big improvements so your business can do more and go further.

The Right Partner

Let’s get planning

It’s time to make the most of your technology investment. Joining up your business communications technology with eComms puts you back in control of your entire ecosystem today and sets you up for future growth. Don’t deal with a fragmented tech environment any longer, merge your tech with one trusted partner.

Need support?

Phone, data and voice tech that’s fit for today – with tomorrow in mind.